The Hub is our free, friendly and confidential service for anyone in Victoria.
We can help you get information about eating disorders, listen to your experience, and help you find support. You don’t have to have an eating disorder to use the Hub.
Using EDV starts with the Hub.
Call 1300 550 236 or fill in our webform.
We’re open weekdays 9.30am to 4:30pm. You can still contact us outside of hours – we will get back to you when we’re online.
Contact the Hub
Phone: 1300 550 236
We take calls on weekdays, 9.30am to 4.30pm. If you call after hours, please leave a message and we will return your call discreetly.
We won’t say where we are calling from unless we are speaking to you directly.
Online form
Send us an enquiry at any time, and we’ll get back to you via phone or email.
If you are having any trouble, just fill in what you can. The Hub team will get in touch and help you with the rest.
Fill in the Hub formHow we help you
Who should contact the Hub?
The EDV Hub is for anyone in Victoria. Please get in touch if you:
- want to talk to someone about body image concerns, disordered eating, or eating disorders
- are supporting a loved one with an eating disorder
- are worried about someone close to you
- are a health professional seeking advice relating to a patient/client
- need contact details for experienced health professionals in your area
- want to discuss treatment options in Victoria.
Please note that we cannot provide commentary about eating disorders to students for projects and assignments. Please use the information on our website instead.
Does the Hub offer languages other than English?
Yes, we offer phone interpreters.
- If you call: we ask if you want a phone interpreter.
If you fill in our webform: you can tell us you want a phone interpreter.
We schedule your call for when an interpreter in your language is available. We offer over 190 languages through phone interpreting.
Who will you speak to?
The EDV Hub is staffed by fully trained volunteers who have a special interest in eating disorders.
What happens when you contact the Hub?
The Hub can:
- Have a brief supportive conversation to explore your experiences and understand your needs.
- Provide information about body image, disordered eating and eating disorders.
- Help you find appropriate treatment options or services. For example, a GP in your area, specialised eating disorder services, or support groups.
- Advise you on what EDV services could be best for you.
- Book you in for EDV services. This includes our nurses, counsellors, or carer coaching.
Please note we are not a crisis service. This means you shouldn’t call us in an emergency.
If you or someone else is in immediate danger, call 000.
Otherwise contact:
- Lifeline: 13 11 14
- Suicide Helpline: 1300 651 251
- Kids Helpline: 1800 55 1800
- 1800 Respect: 1800 737 732 (family violence or sexual assault)
- Yarn SafeNStrong: 1800 959 563
Media enquiries
Journalists can contact [email protected].
Please note that we are unable to provide assistance for student assignments or enquiries.