EDV’s Telehealth Nurse service is a free telehealth service available to people experiencing eating disorders and their carers/support people in Victoria.

Navigating treatment for an eating disorder can be difficult and overwhelming. If you are looking for guidance to take the next steps, EDV’s Telehealth Nurse service is here to help.

EDV’s Telehealth Nurses work to:

• Understand your history, needs and treatment goals
• Locate specialised eating disorder health professionals relevant to your location and plan next steps of action
• Provide useful information and educational resources

Our Telehealth Nurses provide guidance to people at all stages of the treatment journey. This includes individuals and families who have just received a diagnosis, right through to those who are already connected to more intensive hospital or day programs. 

When you connect with EDV’s Telehealth Nurse Service, you can expect to speak to a qualified nurse who is experienced in working with people with eating disorders.

How are sessions conducted? 

Sessions are conducted via phone or video call.

What is involved in the sessions?

EDV’s Telehealth Nurses will initially complete a 1 hour assessment over the phone or online via video call. During this call, the nurse will discuss your individual needs, including the history of your own or your loved one’s eating disorder, current treatments and future goals. Your nurse will provide ongoing support through follow-up calls to help keep you working towards your recovery goals. 

If you are an adult living in Victoria with an eating disorder or you are a parent/family member/friend who is caring for either a child or adult who has an eating disorder, you are able to connect and receive this service.

You will need to be available for an initial consultation with the Telehealth Nurse over the phone. No referral is required.  

For callers under the age of 16: 

We are very happy to receive phone calls and enquiries from people under the age of 16. However, we do require that you have an adult (someone over the age of 18) join you for your phone calls. This can be a family member, friend, clinician, school teacher/mental health worker, youth worker or a support person of your choosing. We do this to ensure that all conversations are clear and transparent and that you have someone to support you with both information and plans. 

For callers under the age of 18: 

If the EDV worker you are speaking to is seriously worried about your safety or the safety of someone else they must, by law, try to keep everyone safe. This means they might have to share their concerns with someone else. Please talk to us about confidentiality to ensure you understand how this works. 

EDV’s Telehealth Nurse may ask for your consent for information to be shared between EDV and other health professionals that you are connected to (GP, Psychologist, Psychiatrist, Dietitian) which will be done with your knowledge. Participation in research may be offered and feedback is welcomed. 

Appointments with an EDV Telehealth Counsellor are made by contacting the EDV Hub. 

Please call the EDV Hub on 1300 550 236, Monday – Friday between 9.30am and 4.30pm. The friendly team will take you through a registration process and book you in for your first appointment.