We value what members of our community have to say. If you have any feedback from EDV services, please fill out the below feedback form. If you request, we will get in touch with you to discuss your feedback further.

EDV takes all complaints seriously. To make a complaint, please contact:

• Phone: call 1300 550 236
• Email: [email protected]

How can you report a Child Safety concern?

To report a Child Safety concern, please contact our Child Safety Officer:

• Phone: call 1300 550 236 and ask to speak with the Child Safety Officer
• Email: [email protected]

What happens when you make a complaint?

EDV focuses on understanding and resolving the issue in a timely manner. Throughout the process you can expect us to be courteous and respect any confidentiality requests, including in relation to any of our staff or volunteers.

We will first acknowledge your complaint within 5 business days.

In the meantime, we will review your complaint and gather relevant information. We will provide a full response within 15 business days, outlining our findings and action. We will always let you know if we need more time to respond appropriately.

If you are not satisfied with our response, you can request a review by senior management.

If your complaint is still not resolved, you can refer to an external body such as the Health Complaints Commissioner.

If you are concerned about a child’s safety, please contact Child Protection in the area the child lives.

If you believe someone is in immediate danger, call 000.